ThisNew Product Personalizer

Terrible Experience

I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable!

My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business.

Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again!

Please let us know how you’d like to proceed, and thank you for your understanding and patience.

I've been running a couple of Print-on-Demand stores for over a year now. I've tested about a dozen POD companies, and by far, ThisNew is the best out there. They have the largest selection at the best prices I could find, and their customer service is friendly and amazing. They also have a super helpful Facebook community full of active users. This means that no matter your experience with POD, ThisNew can help support your business with products, and their Facebook group can help you learn and grow.

A Disappointing Experience with THISNEW's Print on Demand Services.
I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW.
Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers.
Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end.
Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order.
The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions.
Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks.
To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

I am satisfied with the personalization of this customized mug. I can choose the design, font, and color on the mug according to my preferences, making it truly match my personal style. Every time I look at the mug with my name or a unique pattern engraved on it, I feel a sense of pride and belonging that is exclusively mine.

Excellent customer service. Good price and have lots of product options. Apps also quite easy to use!