Anmeldelser (1.869)

Samlet bedømmelse
4,6
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
23. december 2021

There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that

Proquinorte
Spanien
Cirka en måned bruger appen
TIDIO LLC svarede 28. december 2021

Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!

Redigeret 2. marts 2023

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
USA
Cirka en måned bruger appen
TIDIO LLC svarede 31. januar 2023

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris

Redigeret 27. februar 2017

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

Dr Fill In
USA
Cirka en måned bruger appen
16. januar 2017

We just downloaded this app and so far I'm just in the testing stage. But I must say that I love it already! Super easy to configure. I did have a couple of questions so I used their chat support on their website and the tech was quick to answer my question and now I am good to go! Big thanks!

Got Keys
USA
En dag bruger appen
21. juni 2017

Great Great app.. To expensive plans for startups...Make sure you check my website if you read my review :)) Thanks!

Maorimod
Irland
Cirka en måned bruger appen
30. juli 2019

The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this.

I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous.

Other than that, the app works really well, it is easy to use and install, the messages come through to your phone.

If I can find a similar option that lets you remove the branding though I will be switching.

BBeaut
Storbritannien
Cirka en måned bruger appen
TIDIO LLC svarede 30. juli 2019

Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio

4. august 2022

Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.

NutriVita
USA
Cirka en måned bruger appen
TIDIO LLC svarede 4. august 2022

I'm so sorry to hear about it. Please let us look at it again with our team. We will reach out to you via email shortly with a clear action plan to fix this.
My sincere apologies - Olek - Head of Customer Service.

2. april 2020

De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.

REKAPE
Frankrig
Cirka en måned bruger appen
8. september 2021

Great app! Amazing support. This app gives a lot of value at amazing prices. I am really happy with it so far. Thanks!

Bestgoodshopbg
Bulgarien
En dag bruger appen
TIDIO LLC svarede 8. september 2021

Thank you so much! We are always there in case you have any questions :)

17. maj 2016

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.

Dci Educational
Storbritannien
27 dage bruger appen