Tidio Live Chat & AI Chatbots
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Kundeoplevelsesplatform med live chat, Lyro AI chatbot, ticketing og mere
Tidio er en kundeoplevelsesplatform, der gør det muligt for onlinebutikker at yde fremragende kundeservice og omdanne passive besøgende til aktive købere. Den har færdiglavede salgs- og supportchatbots, der øger omsætningen og straks besvarer de mest almindelige spørgsmål fra dine kunder. Ved at administrere alle dine kundebeskeder ét sted gør Tidio det til en enkel, men stærk helpdesk-løsning for dit team. Med dedikerede Shopify-funktioner er det endnu mere effektivt!
- Tal med dine besøgende på live chat – løs hurtigt problemer og sælg proaktivt
- Arbejd sammen med vores Lyro AI bot for automatisk at løse dine kunders spørgsmål
- Forhåndsvis kurve, tjek ordrehistorik og anbefal produkter direkte i chatten
- Tilføj Tidio til din Shopify-butik på få sekunder – klik blot på Tilføj App
- Administrer og løs kundernes anmodninger med et enkelt ticketing-system
Indeholder maskinoversat tekst
- Højdepunkter
- Populær blandt virksomheder i USA
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk, Tysk, Fransk, Italiensk, Portugisisk (Brasilien), og Spansk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Kategorier
Beskeder i realtid
Automatiske svar
Priser
Free
Gratis
- Live Chat - samtaler med 50 brugere
- Flows: med op til 100 besøgende/md
- Ticketing
- Mobilapp
- Integrationer med sociale medier
Customer Service
$29 om måneden
eller $290 om året, og spar 17 %
100 samtaler for $29, 250 - 1000 samtaler for $59
- Alle Free-plan funktioner
- Analytics
- Liste over live besøgende
- Åbningstider
- Tidio AI svarassistent
- Live chat support (24/5)
7-dages gratis prøveperiode
Flows
$29 om måneden
eller $290 om året, og spar 17 %
Nå op til 40k besøgende. Opgrader efterhånden som du vokser.
- Alle Free-plan funktioner
- Automatiseringsanalyse
- Chatbot-skabeloner
- Visuel chatbot-builder
- Ingen Tidio branding (tilføjelse)
- Live chat support (24/5)
7-dages gratis prøveperiode
Lyro AI Chatbot
$39 om måneden
eller $390 om året, og spar 17 %
Nå op til 200 Lyro-samtaler. Opgrader efterhånden som du vokser.
- Alle Free-plan funktioner
- Website scraper
- Lyro-opgaver
- Native Shopify handlinger
- Ingen Tidio branding (tilføjelse)
- Live chat support (24/5)
7-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (1.929)
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
I have consistently encountered issues with the system:
If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.
Spell check and grammar check do not work.
Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.
If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.
The AI chat does not always provide the correct answers.
I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
Support
Appsupport leveres af TIDIO LLC.
Eller besøg deres supportportalLanceret
14. juli 2014
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