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Great and quick support! I used the chatbot for some help and got very quickly response. It looked complicated at the beginning but once you understood the logic it is easy to manage yourself.
We do our best to provide fast and reliable support both with our chatbots as well as with our live support agents. Let us know should you need more assistance! :)
We just started using it (free version so far) but find it easy to use and the support is very helpful. I like the way the Chat feature floats in the lower right corner of our website window...and stays there no matter if the customer scrolls up or down. Nice app!
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Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris
This app is extremely useful and well made. It has multilingual built-in features and the bots are incredibly helpful for increasing sales and subscribers.
The customer support was absolutely PERFECT. Jakub helped me with lots of difficult questions, he resolved all my problems immediately and showed me lots of interesting possibilities.
Thank you for the positive review and the 5 stars! We will also make sure to pass your kind words to Jakub :) Enjoy your Tidio!
The best application when it comes to live chat.
We read that live chat can really improve conversion rate. The free plan has everything you could want in a chat app. I fully believe we'll upgrade once we can justify the cost. Seems really affordable though. We even had questions about the app and used live chat with their support. Martin was our rep and he addressed our questions quickly and got them sorted out. Very impressed.
Great customer support, and great tool for increasing conversions, support and everything in between.
We appreciate the great review and are delighted we could help. Please contact us if you have any further needs or queries!
Automation will not respond to Safari browsers. I'm not sure why. Very off putting. Other than that, this is a great app and it does help customer engagement a great deal.
After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.
HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.
I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.
Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris