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I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
Thank you for your feedback on Tidio! In case you think there is some room for improvement, we'd love to hear about this!
Very effective in live chat support and lead capture
Thank you for the review! If there is anything we can improve, do let us know!
not bad but can be better such as Translation for CS
Thanks for your feedback! We appreciate you sharing your experience with us. We've reached out directly to help ensure you're getting the most out of Tidio and to discuss your suggestions in more detail. Your input helps us continue improving the platform, and we're always here if you need any assistance. 🚀
User friendly, Lyro is helpful. The phone app could be better, a tad difficult to navigate compared to desktop, but overall very helpful for our business!
Thank you for your kind words and feedback on the mobile app. We have reached out via emal to discuss what specifically can be improved :-)
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
Thank you for the review, we hope that once you get to know Tidio more, it become a must - have tool for your business :-)
It just works!
Thanks for the feedback! We're glad to hear that Tidio is working well for you. We've also reached out to you directly in case there's anything we can do to help you get the best possible experience with Tidio. 😊
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
Thank you for the feedback on our integration, it helps a lot!
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
I hope there can be Chinese as well, because the Chinese market is supposed to be huge
We appreciate your feedback on the language we could introduce. Hope you're satisfied with using Tidio.
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
