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This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
not bad but can be better such as Translation for CS
Thanks for your feedback! We appreciate you sharing your experience with us. We've reached out directly to help ensure you're getting the most out of Tidio and to discuss your suggestions in more detail. Your input helps us continue improving the platform, and we're always here if you need any assistance. 🚀
User friendly, Lyro is helpful. The phone app could be better, a tad difficult to navigate compared to desktop, but overall very helpful for our business!
Thank you for your kind words and feedback on the mobile app. We have reached out via emal to discuss what specifically can be improved :-)
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.
Thank you for your feedback! It's great that you find the tool very useful. If you have any specific concerns or questions about pricing, feel free to let us know. We're here to help and ensure you get the most value out of our service!
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times.
There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via support@tidio.net, and we'll do our best to make Tidio a 5-star app for you!
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
This app has a lot of features. I'm still figuring them out. It's not the most user-friendly app, but maybe it's just me. Shopify Inbox was super easy and served my purpose, but it had a lot of bugs...will keep trying with Tidio.
Thank you very much for your feedback! If you ever have any questions or require guidance with any aspect of Tidio, do not hesitate to reach out to us at support@tidio.net, and our team will be happy to assist you.
Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe.
However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.
Thank you for highlighting what you love—our intuitive live chat, mobile access and sleek design—and for your honest feedback on automation setup. We’re actively simplifying our AI flows and onboarding guides to make setup faster and more intuitive. In the meantime, our support team is here to help you get up and running smoothly!
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
