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great app and great customer support! I really liked and advise everyone who want an advanced chatsystem on their website
Thank you very much for a wonderful review! We are doing our best to provide great tool and customer service as well!
1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status.
2) Sorting the monitor list is not an option.
3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its price.
Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to support@tidio.net with the details of your Tidio account, so we can look into the issues in order to provide a resolution? Customer satisfaction is our main priority and we will do all we can to help you here.
Chris - Tidio
Quick, helpful responses. Great support! The app itself functions very well. When we needed assistance changing something, it was simple.
. Thank you so much for your kind words! We really appreciate your positive review and recommendation!
Awesome app, it works perfectly. It is very configurable and easy to use. It has an amazing support team who is always ready to help.
Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend
Good chat app that needs a lot of refining done. Some issues I had are below
-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
Excellent app works seamlessly easy set up zero maintenance
Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.
Great App plus fast Customer Service, every store should have this even when you're doing retail, dropshipping, or wholesale!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.
We are honored by your wonderful review! Your feedback motivates us to continue providing exceptional service to all our customers.