Tidio Live Chat & AI Chatbots

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Great app. Does exactly as what it's advertised to do and for less than others. VERY HAPPY!

One of the best customer service departments I have ever dealt with. They did what it took to correct the issue I had and answer all of my questions. We love how the app works and would definitely recommend to any and all companies looking to reach out to their customers. 5+++ Stars

Jason Plevell
PPGI
http://theextremepotential.com

The support team has been very responsive and helpful at helping me solve my technical issues. This app is also very easy to use and is very valuable to have on your store so that customers can ask questions instantly.

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.

Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat.

The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.

The application is light, intuitive, easy to install and use. Best of all, it has an excellent free plan for those just starting out. Super recommended!

had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

I enjoy the notification preferences. Along with the pro package. I like the abandon cart feature too.

Very good app for store chat support but the monthly plan cost should be reduced.Overall its a good experience

im writing this review about tidio's customer service. the tidio customer service is really awesome and helpful. I was having trouble logging into my tidio account and they really helped me sort it out in minutes. Martin from the support team helped me on live chat. thanks Martin. and thanks to Arek also