Tidio Live Chat & AI Chatbots

Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went back on their own word, finally admitted they released an update. Updates in our opinion should be made to improve the customer experience. However, the update has caused nothing but problems and is not working reliably at all. Their team showed little enthusiasm to help. Conversations between chat bots and customers are no longer visible / accessible meaning you are using a feature without knowing or having any control over whether it works or not. Very poor experience

Just installed it, so haven't got to use it yet. will write a second review once I've seen how it works

First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).

Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......

There are plenty of settings and it's a bit of a hassle to program but the customer service is great and it gets the job done. Just a bit of a learning curve.

Easy to use. Lots of functionality. Good chat support if you get stuck.

Great app; great customer support.

Superbe application bon accueil avec toutes l'équipe à recommander et merci à vous

Great app, efficient and intuitive. Helps So Much in our business and customer care. Also, the support is really proactive and helpful.

Excellent App and great support - we have been using tideo for a few years now and we love it ! - a great sales tool to live chat with a customer - it really helps to get the sale !