Reseñas (1.925)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
11 de noviembre de 2017

thank you for app . Very good idea

Filorly
España
Alrededor de 24 horas usando la aplicación
14 de agosto de 2018

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

United Apparel Liquidators
Estados Unidos
23 días usando la aplicación
28 de agosto de 2019

Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.

Advantage Lifts
Estados Unidos
Alrededor de 23 horas usando la aplicación
TIDIO LLC respondió 30 de agosto de 2019

Thanks! Best of luck from the Tidio team! :)

4 de noviembre de 2021

Good app with nice customer support that helps out in a kind manner while being able to solve your problem

Topologie Taiwan
Taiwán
Alrededor de 23 horas usando la aplicación
TIDIO LLC respondió 4 de noviembre de 2021

Thank you so much for your kind review! We always try our best to provide you with the best support possible :)

9 de noviembre de 2021

Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads

Triangle Fragrance
Estados Unidos
Alrededor de 21 horas usando la aplicación
TIDIO LLC respondió 9 de noviembre de 2021

Thank you so much for your kind review! We really appreciate the perfect score.

9 de julio de 2023

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

Merchandise Store
Estados Unidos
20 días usando la aplicación
Fecha de modificación: 15 de junio de 2022

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
Estados Unidos
20 días usando la aplicación
TIDIO LLC respondió 14 de junio de 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

Fecha de modificación: 11 de abril de 2018

Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive.

They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.

Thespanishfactory
Reino Unido
Alrededor de 20 horas usando la aplicación
4 de noviembre de 2021

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
Estados Unidos
19 días usando la aplicación
TIDIO LLC respondió 5 de noviembre de 2021

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

7 de septiembre de 2022

This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)

Jspec Wheels
Canadá
Alrededor de 20 horas usando la aplicación
TIDIO LLC respondió 7 de septiembre de 2022

Hi there! We really appreciate your review. :)

We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have!

- Daniel