Reseñas (1.867)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
14 de agosto de 2018

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

United Apparel Liquidators
Estados Unidos
23 días usando la aplicación
Fecha de modificación: 15 de junio de 2022

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
Estados Unidos
20 días usando la aplicación
TIDIO LLC respondió 14 de junio de 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

4 de noviembre de 2021

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
Estados Unidos
19 días usando la aplicación
TIDIO LLC respondió 5 de noviembre de 2021

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

21 de enero de 2017

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Geovanny Apparel Design
México
19 días usando la aplicación
13 de junio de 2017

Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.

It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using Textexpander so it is no longer an issue. Still getting a feel for the platform, however so far I think it is pretty easy to use. Plus the way it pops up on the site is so easy for our customers to reach out to us =)

Skinny Bunny Tea 1
Estados Unidos
18 días usando la aplicación
Fecha de modificación: 16 de diciembre de 2014

Unfortunately had a few issues but the support team were very quick to respond and help reach a satisfactory solution.

Designed By Droids
Reino Unido
13 días usando la aplicación
26 de diciembre de 2021

I like the app but it seems a bit greedy. You upgrade to the $39 plan to have unlimited chatbot then you loose the capability for proactive chat...seems a bit greedy to want another $15 to get access to somethig that you had access to with the lower plan.

Hidden Innuendo
Estados Unidos
10 días usando la aplicación
TIDIO LLC respondió 28 de diciembre de 2021

Thank you for sharing your opinion and for your review. You've experienced all the premium features of our free trial before you upgraded -- we're super happy that you've chosen the automation plan. Our chatbots can greet your visitors and serve you with proactive chats.

20 de agosto de 2021

j'aime beaucoup cette application elle est gratuite et même le support d'aide est excellent et rapide.

looksbyhunza
Reino Unido
9 días usando la aplicación
TIDIO LLC respondió 20 de agosto de 2021

Merci beaucoup! Thank you for your review! :)

19 de mayo de 2021

I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger

theclutch.store
Reino Unido
9 días usando la aplicación
TIDIO LLC respondió 25 de mayo de 2021

Thank you so much for the kind words! :)

11 de noviembre de 2019

Just added it and it seems like a great tool for my online store stivali.us Happy to see that I can get in touch with any client at any time; and that if I am not available they can still get help. AMAZING!

STIVALI
Estados Unidos
8 días usando la aplicación
TIDIO LLC respondió 13 de noviembre de 2019

Thank you!