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Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.
Thank you,
Olek - Tidio
Hard to use
Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll send you an email soon with more details.
Olek - Tidio
Very confusing app. I linked it to my shopify store the first time, but the appearance was not what I had set and saved. I cleared cache and cookies, but the issue was still there. I had to completely delete it from the store and delete tidio account.
I created a new one, tried linking it to my store and it doesn't link! I have tidio app installed in my store and it is turned on, but in the app itself it says it is not linked.
Aside from that, chatting is available in the free version. Every time I open the app or click anything it shows me that huge pop up asking to upgrade. It is annoying.
Thank you for your review!
I am really sorry that you had so much trouble since the beginning!
The issues that you described can be easily fixed - therefore I have followed up with an email to help you fix them. Let's try together!
Adam from Tidio
This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.
Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.
I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.
Thank you for taking the time to share your thoughts with us. We appreciate your feedback.
Our prices are reflective of the quality of service we aim to deliver, and they allow us to consistently enhance our offerings, implement new features, and maintain the high standards you expect. Moreover, we believe in offering a range of plans to cater to the diverse needs of our customers, and our goal is to provide a variety of packages that allow businesses to choose the specific features and resources that align with their unique requirements.
Please reach out to support@tidio.net, and we'll gladly hear your best pricing point, working together to find a solution that meets your needs.
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same.
Sometimes their team takes over a week to respond.
I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this.
Olek - Head of Customer Service
Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram.
There are many issues with Tidio:
You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio.
The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point
I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense.
The support - they said sorry you don’t meet the standards and that’s it, tough, essentially.
I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans.
Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.
We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the solution we can provide.
Features I needed said updgrade plan or contact us. I did both and still nothing could not access the features. The order tracking did not work at all. Lyro was giving random information that did not match anything it was given even though it was given 30 manual questions and answers and the links to FAQ and more.
Hi, I'm sorry to hear that things weren't as smooth as we'd wish they were. I will contact you via email to provide a review of the content submitted to Lyro.
Olek - Tidio
It’s absolutely terrible. When the app opens it tells you to login with no option to create an account. And once you are able to create an account by way of your web browser, then it does not do anything to help you set it up. I think this app is a scam.
Hi there.
We sincerely appreciate your feedback. We're sorry that you had a negative experience with us. Our Team member has already contacted you through the email, we will do our best to help you with the case. Thank you for your cooperation.