Reseñas (1.932)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
18 de septiembre de 2024

this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly

India shopping
Estados Unidos
Alrededor de 2 meses usando la aplicación
TIDIO LLC respondió 23 de septiembre de 2024

Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!

19 de julio de 2024

The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.

Farmhouse Teas
Estados Unidos
1 día usando la aplicación
TIDIO LLC respondió 21 de julio de 2024

Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio

Fecha de modificación: 30 de mayo de 2024

I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!

ThumBlast
Italia
2 meses usando la aplicación
6 de mayo de 2024

Complicated to understand...dashboard is cluttered...way, way too much going on in a disorganized manner

BellMar Ranch and Gardens
Canadá
12 meses usando la aplicación
TIDIO LLC respondió 4 de junio de 2024

Thank you for the review, we're sorry to hear that you consider our app that way. If there is anything you would like us to assist you with, please reach out to us at support@tidio.net or reply to the email we sent from that address. We'll do our best to clarify any doubts you may have regarding Tidio functions.

14 de junio de 2023

Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account

The Magickal Mother
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 1 de agosto de 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

purfitcovers.com
Australia
Más de 1 año usando la aplicación
TIDIO LLC respondió 15 de octubre de 2021

Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible

2 de marzo de 2023

Tidio requested that I review their plugin. The app barely works so my employee uses it in a browser tab. It works but could be a lot better.

Maple Armouries
Canadá
Alrededor de 1 año usando la aplicación
TIDIO LLC respondió 2 de marzo de 2023

Ah.. so sorry to hear that you have problems with our desktop app. I'm glad there are no problems with the browser version. I will reach out to you via email and try to troubleshoot the app problems. Olek - Tidio.

28 de agosto de 2016

We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine solution for you. But if you're using the Tidio Chat app on your mobile device then you will have more problems caused. New chat push notifications come to your phone often 1-3mins after they've been sent. Sometimes they don't even come at all! Which results in customers sending multiple messages like "HELLO!" "HELLOOOOO!" etc. and if it's a customer who is using the chat to talk about a order issue/problem, then the chat makes them even more mad than before because no one answered because we don't even know that chat messages are coming because we're not receiving timely push notifications. There are a number of other issues with setting our stores hours for when the chat is open as well. Our phones will go off at 2am sometimes because people are somehow still able to access the chat even though the stores hours have been set and the chat should be displaying a 'Sorry we're offline message.' Since the chat doesn't send timely notifications, most customers end up leaving the chat because no one is going to sit and wait for 2-3mins just to see if a reply even comes through. We have also had issues with setting auto-responder messages to message a customer who has got to the cart page. We'll send a message telling them to not forget to use the discount code. The they will message back asking what the discount code is and we won't receive the message for 2-3mins 85% of the time and then they get a but turned off or don't even make their order because fear of missing out on a discount code, so they are now waiting to get a discount code and abandoned their cart. Most the features that Tidio Chat has are fine and work, but the main core of what people use Tidio Chat for in the first place (to communicate in real-time with customers) needs to have the issues mentioned above fixed. Also - if there's not an option to fix those issues above Tidio, that's fine, I understand. But you need to at the very least have a message within customers chat windows saying something around the lines of..."Awaiting customer representative. You are #3 in the chat queue." This way customers can understand that there's a slight wait and to be patient. This would also allow your Tidio Chat mobile app users more time to actually receive a push notification so that the chat message can be addressed. Please add the chat queue to the Tidio product. It's just been very frustrating using this chat and we have 3 operators (2 on iPhone 6 and 1 on Android) and the issue is the same with all.

Onyx Hearts
Estados Unidos
12 meses usando la aplicación
22 de marzo de 2021

They penalize you and make you pay more once you hit certain arbitrary use levels. You don't unlock any new features, you just need to pay more. IMO, not worth it.

ThermoCheck
Estados Unidos
9 meses usando la aplicación
TIDIO LLC respondió 23 de marzo de 2021

Hi! I'm really sad to see your review - higher chatbot plans help our users reach more clients every month -> this usually leads to more sales, increased order value and improved customer satisfaction. We hear your feedback, and we are working on an improved method of calculating the welcoming chatbot's quota. Our team wants to be sure that it meets everyone's expectations. Olek

17 de abril de 2017

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.

Cavitycolors Art Clothing
Estados Unidos
9 meses usando la aplicación