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Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.
Thank you so much for your review!
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate.
Olek - Tidio
Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.
Thank you for your feedback! We’re glad to hear Tidio is easy to set up and intuitive for your team. We appreciate your note on advanced workflow customization and are actively working on enhancements to better support scaling and more complex use cases.
Good UI, Fast and Efficient. Just what you need for cutomer service.
-1 star because needs some improvement and better customer reply time.
Thank you so much for your feedback! 🙌
We’ve reached out to you directly and would love to help you get the very best out of Tidio. Your comments are truly appreciated — thanks again for taking the time to share them!
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.
Thank you so much for your honest review! This is really appreciated by our team!
Olek - Tidio
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
The AI tool is great!
The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!
