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Works well. However it comes at a cost of forwarding every email.
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
Iâm sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved.ï»ż Someone from our team is already reaching out to help you.
Olek - Tidio
always ask you to upgrade plan.
very limited on line chat customer q'ty .
DON'T RECOMMEND
Thank you for leaving your feedback. I'm sorry to hear you feel this way. Our Support Team member has reached out via email, we would love to make things right. Your understanding will be appreciated.
easy and cheap hor having AI
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time weâve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at support@tidio.net, the Team will be there happy to assist.
I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.
Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
It's a really poor design and user experience. They really just want to upsell you to pay for the premium rate, which is so expensive. It's basically impossible to use without that. I tried, paid, and canceled.
Thank you for the review. Please be rest assured we will do our best to assist you with the case. Our Support has already reached out to you via email. We would appreciate it if you could find the time to reply to us, as we care about your satisfaction with our product. Thank you for your cooperation!
Miguel was awesome and super helpful.
Thank you for your review - we aim to provide the best support possible!
Nice App. Very great support. Thanks to the team.