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I'm super excited to use this chat app. When I was setting it up I pinged the help desk and they were very helpful and fast to respond to help me sort through the app. I've downloaded the desktop app as well and am really looking forward to helping my customers more efficiently!
Good app and customer service—responded to my feedback! :) Thanks!
Amazing chat with Martin it help me a lot.
Great app, very easy to get started. This is the second time I have used Tidio for a company site as it is the most straightforward and has the customisation that suited our needs.
Hi there! Thank you so much for the lovely review :) Your feedback is very valued to us. Let us know in case you need any assistance. Chris
Great App... Tried out the Trial Version ... and now I'm a monthly Subscriber.
This app is dope! SO EASY and tons of clean features. I was going to go with one of the known companies but this app come up fast in the Shopify search with 5 stars so I thought why not and I am really glad I did. Reminds me not to always shop brand names :)
it's great and so useful, so fast and help's you a lot in customer service so I recommend to install it.
We are really glad to hear you like the service! We try our best to make it as helpful as possible!
Excelente servicio y aplicacion para trabajar con clientes, espero este sea el comienzo de una relacion laboral de exito. muy contento de verdad con la App
Thank you for the kind words, and for being our client! :)
This is definitely one of the best apps for online webchat. You can design complex chatbot schemes. They also have very good support. Love it.
Great product and terrific support so far. Still new with it so I will update my review as I spend more time with it. Update. So far I would still say it is a good product. It has a good set of features and things like seeing what they are typing, incoming visitor notifications etc... are nice perks. I would suggest however if you have a somewhat busy site that if you plan on using the bots, you will have to pay $30 a month to get both the communicator package and the automation package. If you go with the Automation package you lose all the perks from the communicator package and if you go with the communicator package you only have 100 triggers to work with per month. It would be nice to have a communicator package with an upgrade option for some more money, but to make it a either this or that or pay double option I think is a little bit much. But, if you have the money, from what I have seen so far it is a nice package. Just think in the end it may be a bit much for us. I am going to stick with it for a bit though to give it a fair shot. Will update again if I have anything new.
Thank you so much for an honest review - your thorough feedback will help other merchants. I'm sure that our app will prove its value over time and deserve a 5* overall rating! :)