Tidio ‑ Live Chat & AI Chatbot

Terrific app. The free version is more than enough for what I need and the support is wonderful.

The app also look amazing on my webpage and works seamlessly with my mobile device.

-Specs Collective
www.specscollective.com

had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

Easy installation and professional look. Tidio support is excellent and prompt to help. Recommended for those shops where customers might need an extra hand before deciding on a product.

Love it. You can actually see what each customer is doing on your site. Great insight.

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

With Tidio is an excellent way to attract, engage, and convert our clients with a easy chatbot builder.

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!

Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner

ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。
比較してレビューします。
- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい）
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない）
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる

といいところを書いてきましたが、不満がないわけではありません。
- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう）
- 送ったメッセージを訂正／削除できない

以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。

また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・
全体としては。課金する価値が充分あるアプリです。