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This app is crucial for us to engage customers on our website. It is easy to setup and the chat support for this app is great. This factor is important when considering what apps to on board to your website. The support is probably as important as the feature it has.
Wow, thank you so much for taking the time to submit this review! We're very grateful for your feedback, and we hope your business continues to benefit from using Tidio!
La simplicité d'utilisation. On le prend en mais tres vite. Tres intuitif. Service client ultra efficace. J'aime le fait qu'il enveloppe plusieurs prestation en meme temps. On peut gerer le chat en direct, envoyer des emails, faire du marketing emailing c'est vraiment Top.
Thank you for the review! :)
Gave it a go on the Trial Version and even that had automation settings i could use! With the upgraded version i can do even more! Thanks guys, our customer service has improved amazingly!
great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too
Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.
Brilliant app and brilliant customer service. We're very impressed with how much you can get from the basic package. Well done to the developers.
Thank you so much! Our whole team is glad and motivated to see your amazing review :)
Installed app recently and it works great. Very good mobile device integration with desktop application. Online support was responsive to questions. Highly recommended.
Awesome! Works perfectly. Very simple and intuitive plataform. Love it even on free version. (Brazilian User)
UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\
I'm really sorry to see your review. I'm responsible for support in our team and I'll review what happened. We strive to offer exceptional support to everyone and I'll make sure you get it too! Olek
It is very helpful for the contact with users which can directly communicate with you or with your chatbot
Thank you for the review! It's great that Tidio has made communication between you and your customers easier!
I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you
Thank you so much, we're always happy to help! :)