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I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
Thank you for your feedback on Tidio! In case you think there is some room for improvement, we'd love to hear about this!
Very effective in live chat support and lead capture
Thank you for the review! If there is anything we can improve, do let us know!
not bad but can be better such as Translation for CS
Thanks for your feedback! We appreciate you sharing your experience with us. We've reached out directly to help ensure you're getting the most out of Tidio and to discuss your suggestions in more detail. Your input helps us continue improving the platform, and we're always here if you need any assistance. 🚀
User friendly, Lyro is helpful. The phone app could be better, a tad difficult to navigate compared to desktop, but overall very helpful for our business!
Thank you for your kind words and feedback on the mobile app. We have reached out via emal to discuss what specifically can be improved :-)
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
Thank you for the feedback on our integration, it helps a lot!
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
I hope there can be Chinese as well, because the Chinese market is supposed to be huge
We appreciate your feedback on the language we could introduce. Hope you're satisfied with using Tidio.
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
its fantastic we have made good sales from using Tideo
Thank you so much! We’re really grateful to hear that Tidio has helped generate sales for your business 💙 If you ever need help optimizing anything, we’re always here for you.
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times.
There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via support@tidio.net, and we'll do our best to make Tidio a 5-star app for you!
