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I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well
KC
Tidio has help my site become more relevant and made it so much easier to deal with customer issues as soon as they come up
Hi there! Thank you very much for your review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. If there's anything that is unclear, please let us know and we will be happy to provide necessary guidance, so that we can become a 5 star app for you :)
It's not completely free, not good after i used it. Just a free trial for some days i don't know how many days.
Hi, I’m really sorry to see your review — our app is available in the forever-free plan. The trial version lasts 7 days to show you the premium features of our live chat and chatbots. This allows us to maintain and grow the service. I can help you switch to the free plan now - I’ll contact you directly. Olek
A great app and their support is excellent. Would definitely recommend as it's very easy to use and excellent how it integrates with Facebook messenger and has the phone app. A no brainer!!
One of the excellent app. Thank you.
Great app. Works perfectly. Highly recommended. Keep up the good work Tidio!
This app is very good. It's too easy for use
I am new to the app and just getting started. Mike at customer service was that best! Thanks a million for this great product and customer service! Can't wait to get started using it and see my business grow.
Thanks a lot for your great review! We will let Mike know that he did an amazing job :)
The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.
Hi there! Thank you for taking the time and leaving your feedback, and apologies for the misunderstanding. We appreciate it and we will do our best to improve Tidio in the future, so that it can become a 5 star app for you :) Let us know if you need any further assistance. Chris
Great help / Noob friendly / Good Services And real nice supports. 10 Stars if i could