Omtaler (1 930)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
Redigert 15. juni 2022

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
USA
20 dager bruker appen
TIDIO LLC svarte 14. juni 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

Redigert 11. april 2018

Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive.

They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.

Thespanishfactory
Storbritannia
Rundt 20 timer bruker appen
4. november 2021

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
USA
19 dager bruker appen
TIDIO LLC svarte 5. november 2021

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

7. september 2022

This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)

Jspec Wheels
Canada
Rundt 20 timer bruker appen
TIDIO LLC svarte 7. september 2022

Hi there! We really appreciate your review. :)

We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have!

- Daniel

21. januar 2017

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Geovanny Apparel Design
Mexico
19 dager bruker appen
22. november 2015

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.

Bariatricpal
USA
24 dager bruker appen
26. februar 2018

Martin and his teammates provide great services. Would recommend to other shops.

Zh Babyparkhkg
Hongkong SAR Kina
Rundt 20 timer bruker appen
23. november 2021

Best customer service and love all the features it has, you can make really good automatizations for your customers.

Elite Sarms
USA
Rundt 19 timer bruker appen
TIDIO LLC svarte 23. november 2021

Thank you so much for your great review! We are glad that you enjoy our chatbots

13. juni 2017

Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.

It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using Textexpander so it is no longer an issue. Still getting a feel for the platform, however so far I think it is pretty easy to use. Plus the way it pops up on the site is so easy for our customers to reach out to us =)

Skinny Bunny Tea 1
USA
18 dager bruker appen
Redigert 12. oktober 2022

Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund.
Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.

Coastal Gifts Inc
USA
21 dager bruker appen
TIDIO LLC svarte 9. september 2022

Hi there, we are extremely sorry to hear of your experience! Our Customer Satisfaction Specialist will be contacting you to address this immediately. Thank you for letting us know!