Omtaler (1 944)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
30. oktober 2024

Nice app

Chick Store
Storbritannia
2 dager bruker appen
TIDIO LLC svarte 6. november 2024

Thank you for this great review :)

11. november 2024

Iam not

Naturejoy.co.uk
Storbritannia
3 dager bruker appen
TIDIO LLC svarte 15. november 2024

Thank you for your kind review!

1. november 2024

pensé que era más fácil

MayArtex
Spania
25 dager bruker appen
TIDIO LLC svarte 6. november 2024

Thank you for the review -- in case you require assistance from our end, please contact us at support@tidio.net, we will be there to help.

8. januar 2025

Une équipe technique réactive et compétente, bravo à tous.

Sandy Store ByNet
Frankrike
Rundt 1 måned bruker appen
TIDIO LLC svarte 10. januar 2025

Thanks a lot for the 5-star review!

27. februar 2024

Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.

Sagema
Albania
6 måneder bruker appen
TIDIO LLC svarte 29. februar 2024

Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)

Redigert 28. mai 2024

I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Heel
USA
7 måneder bruker appen
TIDIO LLC svarte 15. april 2024

Thank you for your feedback!

It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.

If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.

7. februar 2025

I have consistently encountered issues with the system:

If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.

Spell check and grammar check do not work.

Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.

If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.

The AI chat does not always provide the correct answers.

I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money

Carbon Factory
Storbritannia
3. november 2024

Hard to use

Sugar Glow
Sverige
Rundt 22 timer bruker appen
TIDIO LLC svarte 4. november 2024

Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll send you an email soon with more details.
Olek - Tidio

25. juni 2024

Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G

ThecafeHQ
Filippinene
4 måneder bruker appen
TIDIO LLC svarte 27. juni 2024

Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.

24. november 2024

i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening

Nikita Studios
Tyskland
23 minutter bruker appen
TIDIO LLC svarte 25. november 2024

We can help you fix it easily! Help is on the way!
Olek - Tidio