Omtaler (1 132)
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Etter vurdering
The app is great for consolidating all of your messages and communication. However, there was a connection error with my instagram account and then my Facebook messenger app. Neither will reconnect.
Additionally, I paid to have the feature of being able to send products directly to the customer from the dashboard, but no such feature exists from what I can tell.
Hi! Thank you for your review. I’d be happy to assist with both concerns - the connectivity with Facebook/Instagram through Meta and the ability to send products directly from chat. These features are available, and I’ll guide you on how to use them effectively.
Olek - Tidio
App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.
Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.
Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.
Hi, I was helped by Tidio's chatbot very effectively and speedily. I am very greatful for the support!
19-06-25: Now I am not happy any more. One can never chat with a human advisor on Tidio. When encountering a real problem, like a feature that is supposed to work, but isn't, the bot runs quickly out of options and then you are "ticketed" for an email by a real person. I will probably have to wait for days now to get an answer. Email responses are too slow...
It's good - primarily because there are not a lot of better options out there yet, but definitely a lot of opportunity to be dethroned as AI agents become more advanced. A lot of nickel-and-diming with few quality filters in place to prevent you from feeling like they're not trying to push you into buying more credits/increasing to the next billing tier constantly.
Looking forward to the second gen of agentic AI products that aren't heavily focused on token-based billing that basically charge you 500x on the API call cost from OpenAI. All for what is essentially a the same ChatGPT output I'd get if I messaged it directly, just in a nicer package.
The real kicker for me was that they charge a laughable amount for removing their branding as a separate monthly fee.
Thanks for sharing your feedback. We hear you. You're right that the AI space is moving fast, and we're constantly working to stay ahead by offering more than 'just' a ChatGPT wrapper.
Tidio combines conversational AI with a full suite of customer support tools, including automation flows, live chat, multichannel messaging, and integrations - all designed to work together out of the box.
Features like Lyro AI, our API Call node in Flows, and the upcoming Lyro Actions are built to go beyond simple responses and help businesses truly scale their support.
We’re also mindful of pricing and do our best to keep it fair and transparent across all tiers. That said, we take your comments seriously, and we’ll keep refining both the product and the experience to earn that next star.
Thanks again for being part of the journey.
It could be way better in the way of better helping the customers more. Most of the questions asked to doesn't know and they are basic standard questions.
Hi! To get the most out of Lyro, it’s essential to complete the setup. At the moment, it doesn’t have access to your product catalog - connecting it through Shopify product sync would be a great next step. Lyro has only handled 7 conversations so far, so increasing that number will give you a clearer picture of its potential. Currently, your Resolution Rate sits at 28%, but I’m confident we can push it past 50% (Lyro in Tidio Support is at 70%+). With the right setup, Lyro could instantly resolve over half of your customers' queries. I’ve reached out via email to arrange the next steps.
Thank you.
Olek - Head of Customer Experience.
I've been using the Tidio App for a few months. It's a quality, sophisticated Chat App with lots of customisable features. I upgraded to the Chat Bot plan, I was a little hesitant at $39 USD per month but decided to try it out. I didn't feel like it lead to any extra sales if anything it reduced sales. The Chat Bot is VERY ANNOYING and it interrupts / overrides me while I'm having conversations with customers and honestly it just feels like spam. I have since removed Tidio for a better App.
Hi there! Thank you for your feedback :) It's great to hear that you like the quality of our app. Also, we value your input greatly, so I will make sure that it is passed on to the relevant department for future improvements. Chris
Good chat app that needs a lot of refining done. Some issues I had are below
-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account
Not the perfect live chat tool but certainly good value and pretty straightforward to use.
Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.
Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat.
The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.
We really liked the ease of automation, customisation that Tidio is able to provide hence we installed it in all our e-commerce sites. However it is disappointing that the charges have skyrocketed from $15 per month for triggers to 5K users to now $18 per month for 1K users. We only found out because we got notification that we don't have any more triggers left for this website and we were surprised as it didn't happen to the other site. And if we were to upgrade to 5K users we will be paying $45 which was 3 times the original amount we paid previously. It was a rude shock to us and this price difference makes it very difficult for us to want to continue.