Tidio Live Chat & AI Chatbots

I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!

good app to use for your bussines and helps my store i recommend that you use for your business.....

Great app and excellent customer service.

App works great and has great support. We love the app and has helped our business tremendously. Highly recommend!!

Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund.
Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner

I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.