Recenzje (1 864)

Ogólna ocena
4,6
Liczba recenzji z daną oceną
  • 88% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 2% ocen to oceny z 2 gwiazdkami
  • 3% ocen to oceny z 1 gwiazdkami
Edytowano 27 luty 2017

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

Dr Fill In
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
16 styczeń 2017

We just downloaded this app and so far I'm just in the testing stage. But I must say that I love it already! Super easy to configure. I did have a couple of questions so I used their chat support on their website and the tech was quick to answer my question and now I am good to go! Big thanks!

Got Keys
Stany Zjednoczone
1 dzień korzystania z aplikacji
21 czerwiec 2017

Great Great app.. To expensive plans for startups...Make sure you check my website if you read my review :)) Thanks!

Maorimod
Irlandia
Około miesiąca korzystania z aplikacji
30 lipiec 2019

The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this.

I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous.

Other than that, the app works really well, it is easy to use and install, the messages come through to your phone.

If I can find a similar option that lets you remove the branding though I will be switching.

BBeaut
Wielka Brytania
Około miesiąca korzystania z aplikacji
TIDIO LLC odpowiedział(a) 30 lipiec 2019

Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio

4 sierpień 2022

Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.

NutriVita
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
TIDIO LLC odpowiedział(a) 4 sierpień 2022

I'm so sorry to hear about it. Please let us look at it again with our team. We will reach out to you via email shortly with a clear action plan to fix this.
My sincere apologies - Olek - Head of Customer Service.

2 kwiecień 2020

De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.

REKAPE
Francja
Około miesiąca korzystania z aplikacji
8 wrzesień 2021

Great app! Amazing support. This app gives a lot of value at amazing prices. I am really happy with it so far. Thanks!

Bestgoodshopbg
Bułgaria
1 dzień korzystania z aplikacji
TIDIO LLC odpowiedział(a) 8 wrzesień 2021

Thank you so much! We are always there in case you have any questions :)

17 maj 2016

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.

Dci Educational
Wielka Brytania
27 dni korzystania z aplikacji
22 wrzesień 2021

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Zo Zero
Holandia
1 dzień korzystania z aplikacji
TIDIO LLC odpowiedział(a) 22 wrzesień 2021

Thank you so much for the 5-star review! We are glad that you enjoy the features

22 czerwiec 2015

Payment needed after 30 days. The app automatically stopped after my free trial however it says that is free.

Also the mobile app stopped working because its a paid service.

This should have been clear at the time of registering. Don't put free, when its not.

Athletecounty
Egipt
Około miesiąca korzystania z aplikacji