Tidio Live Chat & AI Chatbots

Tidio has top-notch customer service themself! They truly walk the talk, fantastic addition to any website!

Very good! I'm satisfied with Lyro, the AI bot :)

Arek really helped a lot. Quick response, very professional and has a very good attitude.

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

Excellent App. its free for small businesses, UI and Ux is magestic.

Very happy with Tidio, still to explore it to it's fullest. So far so good.

Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.

Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram.

There are many issues with Tidio:

You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio.

The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point

I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense.

The support - they said sorry you don’t meet the standards and that’s it, tough, essentially.

I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans.

Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.

very great app

This is impressively accurate and easy to install!! Its customizable icon engages customers effectively, reducing our daily customer service tasks significantly. Highly recommend this tool for shopify owners.