Tidio Live Chat & AI Chatbots

Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.

The recent update moved the information about where the customer is. Anyone else struggling with this, you need to zoom right out. It's a pain but to be fair they do take notice of what you say so perhaps this will be fixed soon. I hope so. Apart from that the app is excellent.

Best chat app we've used so far! Easy to install, up and running within 15 minutes. Also great free options available. Recommended!

When I first started my shopify account I wanted to spend money on other more expensive apps, so that my customer service. However I had wasted alot of money due to that mistake. I had done alot of research to find out the right App for a small size business to use that will not cost too much, but will have fantastic customer support as well as good features. Tidio is affordable and way better than the more expensive ones available and which I had tried for months before changing to Tidio. I would say what makes Tidio the best is the tech support. I had a technical problem that really needed fixing and since I am not an expert, I needed some guidance. A very patient and professional staff named Sara from Tidio customer service team assisted me with this from the start to the end. Thank you!

The Chat Bot lead generator, Communicator and Email all in one integration is amazing! It is 100% worth the money. Great app and even better customer service.

The app is interesting and useful. But I am having difficulties with editing the chatbot, which is installed by default - to change some actions for visitors ... The support responds to my request quickly.

sav au top, pour nous une des meilleures app du store
ça nous a parmi d'augmenter nos ventes. 10 / 10

UPDATE:

10/12/15 - Just updated our mobile app as well as chrome extension - Absolutely flawless!

We also noticed more improvements in the UI & added settings for Responses.

We are confident to say Tidio is the best app on Shopify!

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UPDATE:

09/10/15 - It doesn't stop getting better. The facebook chat integration is absolutely brilliant. Automation works really well and has encouraged sale on targeted products. Very pleased with Tidio.

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UPDATE:

5/7/15 - Since our last review, there has been significant improvements on this app. All the issues we mentioned were swiftly rectified. Excellent customer service and quick development team.

Still a great app to use. The best available in my opinion.

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4/7/15 - Really good app, very useful and user friendly. However, our experience with it has been a little frustrating.

Firstly, setting the opening time takes some skill to master the art of dragging the cursor to the exact o'clock required.

Secondly, the app keeps resetting our opening times and shows we are online when we aren't

Those are the only flaws we've seen. Overall, it's a really good app and we are well pleased. Thank you.

Chris is so helpful, he gave me a quick reply. In addition, he is very professional, I like Tidio, a good experience!

Used this for quite a while and worked well. I got notifications on my mobile too which was very helpful. Its got a user friendly interface and easy to set up in minutes. The support on this app (even on a free version) is superb! Keep up the great work guys!