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I used this app to improve my customer service process, a very user-friendly app even for beginners!
Thank you so much for your lovely review :)
we just started using it but are loving the features. It's the second app we have tried and the best so far.
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Feel free to reach out in case you need any guidance :)
Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!
Great application, support is responsive and helps at all times. Keep up the good work :) :) :) :) :)
Thank you so much for the review and your kind words! :)
Review from the masteruniversaltechnologystore.com
We just got this app and it is like the #1 chat app on shopify if you want a convenient and easy to use app to chat with your customers then this app is the best option. What really impressed me was that they have a IOS app and a ANDroid app which is sooooooo convenient easily a must have app for any shopify store.
DOWNLOAD THIS APP IT'S SO WORTH IT :)
Great app works lovely and customer service is bomb!
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!
Thank you for the kind words and recommendation :)
Really great App! 1. Looks really good and you can custom design it.
2. Free plan also great 3. The support answers very fast and helpful
Thank you so much for the 3 thumbs up and the 5-star review! We really appreciate your kind words and positive feedback :)
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)