Avaliações (1.922)

Classificação geral
4,7
Número por nível de avaliação
  • 88% das avaliações são de 5 estrelas
  • 6% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
28 de outubro de 2024

every store needs a chat function and this one is great with good support

Anhem
Estados Unidos
Mais de 3 anos usando o app
TIDIO LLC deixou uma resposta 6 de novembro de 2024

Hello there, this review made our day!

6 de setembro de 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
Estados Unidos
Mais de 1 ano usando o app
TIDIO LLC deixou uma resposta 23 de setembro de 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

31 de outubro de 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
Estados Unidos
24 dias usando o app
TIDIO LLC deixou uma resposta 6 de novembro de 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

1 de setembro de 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
Nova Zelândia
Aproximadamente 5 anos usando o app
TIDIO LLC deixou uma resposta 2 de setembro de 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

2 de outubro de 2024

Always a help. Thanks so much.

DUVET HOG
Reino Unido
Aproximadamente 4 anos usando o app
TIDIO LLC deixou uma resposta 3 de outubro de 2024

Thank you very much for your feedback!

15 de julho de 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
Estados Unidos
8 meses usando o app
TIDIO LLC deixou uma resposta 17 de julho de 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)

9 de agosto de 2024

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Litheli EU
Alemanha
Aproximadamente 1 mês usando o app
TIDIO LLC deixou uma resposta 11 de agosto de 2024

Thank you for this amazing review! Arek is truly a gem!

20 de outubro de 2024

Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this

Verified Shungite
Estados Unidos
29 dias usando o app
TIDIO LLC deixou uma resposta 21 de outubro de 2024

Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.

Thank you,
Olek - Tidio

8 de outubro de 2024

A superb customer service team, very patient in helping me out with my issues.

FABÉLLE
China
8 meses usando o app
TIDIO LLC deixou uma resposta 11 de outubro de 2024

Hello there, your review truly made our day! :)

11 de setembro de 2024

Really effective support in my case with a very fast response time.

The Serene Cat
Suíça
Aproximadamente 1 mês usando o app
TIDIO LLC deixou uma resposta 23 de setembro de 2024

Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!