Tidio: Chat e IA

Sem dúvidas, o melhor aplicativo de atendimento com IA que já utilizamos. A inteligência artificial aprende rapidamente sobre nossos produtos, conduz as vendas de forma eficiente e responde às dúvidas dos clientes com muita precisão.

Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas.
Fácil, rápido e objetivo.

Una app muy útil, funciona perfecto, llevo 3-4 años usándola y no la cambio porque su interfaz es muy fácil y como plus la app en móvil funciona perfecto para atender a los clientes en cualquier momento. Recomendada.

We used Tidio in the past and are now coming back to it for the Real-Time Visitor Monitoring, Cart View, Conversational AI (Lyro), and for the affordability and ease of use that we missed. Tidio gives so much value without being complicated to setup, its a nice change, and also a great application!

Tidio has been very useful for our online store. The live chat is easy to set up and helps us reply to customers faster, especially when they ask about products, delivery, or order details. The chatbot also saves time by answering common questions when our team is busy. Overall, it makes customer support smoother and more professional.

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

It’s an amazing app. I brought it in because handling everything alone was getting impossible, and now Lyro AI takes care of all the first responses for me. It’s a shame there’s still some trouble with Japanese input, but the benefits easily outweigh that. Really great stuff.

Wir nutzen Tidio mit dem Lyro AI-Agent in unserem Growshop und sind sehr zufrieden. Die Einrichtung ging schnell, der KI-Agent beantwortet einen Großteil der Standardfragen (Versand, Rabatte, Produktberatung) zuverlässig und rund um die Uhr – das spart uns als kleines Team enorm viel Zeit. Besonders gut: eigene Wissens-Einträge lassen sich einfach pflegen, und bei komplexeren Anliegen wird sauber an uns übergeben. Die Anbindung an Shopify funktioniert reibungslos. Klare Empfehlung für Händler, die ihren Support automatisieren wollen, ohne dabei unpersönlich zu wirken.

Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!

We've been using Tidio for our online store support at Tegami, and honestly — it's been a lifesaver. Super easy to set up, clean interface, and the free plan is actually useful (not just a teaser).

What we love the most:

Real-time chat with visitors

The chatbot automations save us tons of time

Mobile app works great — we can reply from anywhere

Integrates perfectly with Shopify / WooCommerce

And their support team? Surprisingly fast and friendly.

If you're running a small shop and want something affordable yet powerful — go for Tidio. Highly recommended.