Tidio Live Chat & AI Chatbots
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Plataforma de experiência do cliente com chat ao vivo, chatbot Lyro AI, sistema de tickets e mais
Tidio é uma plataforma de experiência do cliente que permite que lojas online ofereçam um excelente atendimento ao cliente e transformem visitantes passivos em compradores ativos. Possui chatbots de vendas e suporte prontos para uso que aumentam a receita e respondem imediatamente às perguntas mais comuns dos seus clientes. Gerenciar todas as mensagens dos seus clientes em um só lugar torna o Tidio uma solução de helpdesk simples, mas poderosa, para sua equipe. Com recursos dedicados ao Shopify, é ainda mais eficiente!
- Converse com seus visitantes no chat ao vivo – resolva problemas rapidamente e venda proativamente
- Trabalhe junto com nosso bot Lyro AI para resolver automaticamente as perguntas dos seus clientes
- Visualize carrinhos, verifique o histórico de pedidos e recomende produtos diretamente no chat
- Adicione o Tidio à sua loja Shopify em segundos – basta clicar em Adicionar App
- Gerencie e resolva solicitações dos clientes com um sistema de tickets simples
Contém texto traduzido automaticamente
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
Idiomas
inglês, alemão, francês, italiano, português (Brasil)e espanhol
Funciona com
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais de vendas
Automação do fluxo de trabalho
Preços
Free
Grátis
- Chat ao vivo - conversas com 50 usuários
- Fluxos: com até 100 visitantes/mês
- Sistema de tickets
- Aplicativo móvel
- Integrações com redes sociais
Customer Service
$29 /mês
ou $290/ano (economia de 17%)
100 conversas por $29, 250 - 1000 conversas por $59
- Todos os recursos do plano Free
- Análises
- Lista de visitantes ao vivo
- Horários de funcionamento
- Assistente de resposta Tidio AI
- Suporte de chat ao vivo (24/5)
Avaliação gratuita de 7 dias
Flows
$29 /mês
ou $290/ano (economia de 17%)
Alcance até 40 mil visitantes. Faça upgrade conforme você cresce.
- Todos os recursos do plano Free
- Análises de automação
- Modelos de chatbots
- Construtor visual de chatbots
- Sem branding do Tidio (add-on)
- Suporte de chat ao vivo (24/5)
Avaliação gratuita de 7 dias
Lyro AI Chatbot
$39 /mês
ou $390/ano (economia de 17%)
Alcance até 200 conversas com Lyro. Faça upgrade conforme você cresce.
- Todos os recursos do plano Free
- Raspador de sites
- Tarefas do Lyro
- Ações nativas do Shopify
- Sem branding do Tidio (add-on)
- Suporte de chat ao vivo (24/5)
Avaliação gratuita de 7 dias
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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (1.929)
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
I have consistently encountered issues with the system:
If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.
Spell check and grammar check do not work.
Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.
If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.
The AI chat does not always provide the correct answers.
I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
Atendimento
O atendimento para o app é oferecido por TIDIO LLC
Ou acesse o portal de atendimento da empresaLançado
14 de julho de 2014
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