Tidio Live Chat & AI Chatbots , 1.853 avaliações
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Tidio is a wonderful app, but it just doesn't support my needs. Tidio has a wide range of intriguing features that would certainly come in handy (e.g. Chatbots, Email Marketing, and even Messenger Integration), but the one crucial feature it's missing for me is Whatsapp integration. Whatsapp is a widely used messaging platform in my country for users and businesses alike - so it's ashame that I'm not able to bring all of Tidio's perks to the one messaging platform I need the most. Regardless, I'm looking forward to a time when Tidio finally incorporates Whatsapp, but for now other apps would best suit my business.
Thank you for your review and your feedback! We are actually trying to implement the Whatsapp integration into our product. We understand that this platform is crucial for most businesses, and that is why we are working hard to add it as soon as possible. Hopefully, once that feature is added, we will be able to win you back and turn that 3 into a 5 :) Once again thank you and have a nice weekend!
Great app! I like it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there! Thank you so much for the kind review :) Glad to hear that you think the app is great. Chris
Just installed this app and was pleased to find support ready and available to guide me through a couple settings. So far this is a great app easy to use and lots of nice features
Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!
Thank you so much for the kind words and recommendation! :)
So far so good. The app was super easy to install and we are off to the races now - within minutes. Customer service also seems helpful as they already checked in with us.
Great solution! Congratulations!
Very great app. I love that it does everything, abandoned carts, chat and automations. The have a mobile app and desktop app that makes it very realistic for our small team to be available for chat all whenever required
I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.
I'm so sorry to see your review. We're now looking for a solution for you to resolve this issue with a dedicated support agent quickly. I'm also reviewing all of our communication to make sure that we did our best to help you. Olek - Head of Customer Service at Tidio
Been using these for all our websites - reliable and good service.
We can't say enough great things about this app. It is easy to use, especially the app. Highly recommend.