Tidio Live Chat & AI Chatbots

The customer service team was very professional and patient and dealt with the issue in a timely manner

Very good app for customer services. Flexible and quite a few options for autobot. We are still trying to figure out how to configure them but looks very useful for us.

This app is just awesome!! the people who created it are extremely professional! I have never seen an app with this much features! and the free plan is filled with features that are free forever. I have nothing but the utmost respect for the people behind this app, thank you very much guys, this app is exactly what i needed for my business. Thank you

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

So far this app is awesome! I like the array of chatbots, but it is a little difficult to create one on your own.

We really liked the ease of automation, customisation that Tidio is able to provide hence we installed it in all our e-commerce sites. However it is disappointing that the charges have skyrocketed from $15 per month for triggers to 5K users to now $18 per month for 1K users. We only found out because we got notification that we don't have any more triggers left for this website and we were surprised as it didn't happen to the other site. And if we were to upgrade to 5K users we will be paying $45 which was 3 times the original amount we paid previously. It was a rude shock to us and this price difference makes it very difficult for us to want to continue.

Very quick implementation, and a chat if you need help as well. Quick and responsive, a great addition to my website.

An app very useful, really friendly technical support. We recommend it

20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.

I had an issue getting the Live Chat and Chatbots to work on my site. I used Tidio's live chat and spoke with a senior developer. He was super knowledgable and spent the time walking me through how to solve the issue. Once I had completed the steps, he tested it all for me and it worked great. He even replenished the bots used in the testing process :) Highly recommend for their support. I will now get on with using the app.