Tidio Live Chat & AI Chatbots

I am new to the app and just getting started. Mike at customer service was that best! Thanks a million for this great product and customer service! Can't wait to get started using it and see my business grow.

The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.

Excellent App and even better customer service! I'm a one man shop but now I can offer the same customer support options that the big guys do! Highly recommended.

this app really slow, mobile chat doesnt work really well.

we purchased pro downloaded the app both on andriod and iphone. it say that we online but customer doesnt

requested for refund

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after really looking in Google and spending 20 minutes on this I managed to at least hid the chat box and it was some option inside special menu and special rules and you even needed to disable it for desktop and for mobile separately. Not very comfortable to uninstall.

Super App, leicht verständlich und umsetzbar!
SUpport ist super nett und antwortet Schnell! sehr zu empfehlen

Interface is pretty nice and seems to be a good app.

But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.

And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that

Kudos to Tidio Team in General and Rafal for instance. I wanted to have an effective with the latest technology and user friendly Live Chat for my Shopify Store. Finally, I got Tidio, I am extremely amazed by Chatbots and the feature that allows my customers to share the files with us.

I love Tidio. It's simple, it works, and I can schedule my available hours. It also forwards to my email platform when I'm not available. I've set it up on three websites that all go to my one chat box, so I can deal with Europe and USA at the same time. Absolutely wonderful documentation and support. Highly recommended.