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So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!
Thank you so much for your kind review! We always try to provide the world-class customer support :)
I love the app. The only problem I have with it is that I wanted the free plan for now, my store is still growing, but after the trial period I didn't have the option to choose the free plan. ***Update*** Everything is okay. It defaulted me to the Free plan. Customer Service helped me. Thanks!
Hi! Thank you so much for your review! We're really happy that you love our app. I can help you pick the free plan. It's available for everyone after the trial period. I'll reach out via email in a few minutes. :) Olek - Tidio
Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that.
2 suggestions for developer
1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it.
2. Please add the ability to have bots trigger other bots to improve on site automation.
Thank you!
easy to navigate and great customer service (using their chat feature of course :) I appreciate all of their help
Thank you for your kind words! We are glad that you like our product!
Amazing customer service! I hope you'll extend your service to other languages than English. The product is also very good
Lovely, I'm pretty sure we will offer Tidio in Spanish sometime in the future.
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
What can I say? This app is amazing. Super easy to set up and makes our website look amazing and also adds a whole another level of exceptional customer service to our customers. Love it! Definitely recommend :)
Thank you so much for the 5 stars, beautiful and encouraging words for our team! It means the world to us :)
I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)
Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.
Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.
Hi there! Thank you so much for your kind review :) It really means a lot and motivates us to work even harder every day to improve Tidio.
Best ever conversation app for shopify store. I use this for my store and getting more messages from customers.
Thank you for the great review! Hope you will get more and more customers! Should you need any assistance please do let us know!