Tidio Live Chat & AI Chatbots , 1.850 avaliações

Jakub was very helpful with upgrading our account as our business is growing! The welcome discount code has helped conversions of new visitors to our site.

Best chatbot I have used. For someone who is unemployed, this has helped me a lot.

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Efficient and effective. This service was very helpful and got me the answer I needed right away! Great job.

I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.

Great little addition to our business. Very easy to setup. The customer support is pretty awesome. Easy to use interface and setup. No complaints over here,

I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.

Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.

Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

Good chat app that needs a lot of refining done. Some issues I had are below

-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account