Tidio Live Chat & AI Chatbots , 1 856 recensioner

Great app to communicate with customers. Gives you a lot of helpful information about the customer (location, cart, etc.) and is customisable to a great extent. Unfortunately, some features just turn off when the free trial period is over without knowing that they will (we thought only the number of admins will go down to one).

One of the excellent app. Thank you.

They penalize you and make you pay more once you hit certain arbitrary use levels. You don't unlock any new features, you just need to pay more. IMO, not worth it.

Edit - A tidio employee had contacted me about the confusion, and it turns out that we had just been forwarded emails we were not supposed to see. Now with the actual review, Tidio is a really good app. Although a tad higher priced, it has tons of features for sites to use, as well as a really nice interface for every feature! If they change to interaction based payments instead of visitor views, I will definitely repurchase!

That app works great to add value to our business. The free version is missing a few features, which I can understand, but is a must have app for every store.

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.

Tidio Live Chat is a really great plug-in for my perfume shop! Easy to install, just plug & play. Thank you guys!

Check it out at https://lg-perfumes.de/

I had previously installed and used this app but removed it due to lack of time on my end to answer every customer that popped up. I attempted to reinstall the app a few days ago (since we've increased our customer service team) but the app wouldn't install on Shopify. The support person was NOT helpful at all. I finally gave in and paid a tech expect to re-install the app on our website. Then decided to go ahead and pay Tidio's subscription fee to get the extra operators and features. However, the app keeps freezing (doesn't alert our team when someone new is on the site, continually displays that someone is on the size when they are not, etc.) and I'm not going to pay for something that doesn't work. So I contacted Tidio support again (and got the same unhelpful guy from the first time) who told me the only way to downgrade my billing back to the free account would be to uninstall the app and then re-install it. Here is my negative review, as promised. You guys need help.

I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied

Tidio’s live chat is an excellent tool that includes everything someone needs for store management. I couldn’t find a better chatbot for my Shopify store, and I highly recommend it.