Recensioner (1 930)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
27 juli 2023

Tidio so far has worked well. Easy to setup initially, though the configuration takes time.
Customer support has been quick and help.
One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.

HeimatLuxus
Sverige
Ungefär 2 månader användning av appen
TIDIO LLC svarade 11 augusti 2023

Thank you very much for the review! We will make sure to pass the feedback to our Product Team to offer as seamless solution as possible.

20 november 2023

can not delete each message.

Viridi Crystallis
Japan
2 månader användning av appen
TIDIO LLC svarade 22 november 2023

Thank you for leaving the review! We reached out to you directly via the chat on your store so that we can clarify any doubts you may have on deleting messages.

Redigerat 30 maj 2024

I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!

ThumBlast
Italien
2 månader användning av appen
Redigerat 11 mars 2019

Updated after a few days use: Not much activity yet - one live chat, and the customer seems to have left after I responded. and I'm still not sure whether LiveChat is for me. However, I would like to note that customer service is first rate. Questions are answered quickly, thoroughly, and professionally. I had never used a live chat app, looked at the reviews and decided to give Tidio a try. Setup was a breeze. I had some questions during the setup, and used Tidio's live chat to get answers. Response was quick and thorough.

No one has live chatted me yet, so I don't have that experience. But so far, the customer service is excellent, and the dashboard is good-looking and intuitive. Certainly worth a try.

Advanced Saddle Fit, LLC
USA
Ungefär 2 månader användning av appen
TIDIO LLC svarade 12 mars 2019

Hi! Thank you so much for your honest and thorough review. The beginnings are always difficult! We can help you make the most out of your current traffic - e.g. set your chat to ask for the email address and display a pop-up message. Please contact me at olek@tidio.net - I'll be happy to help you! :)

24 november 2020

App is great, viewed pages feature is great and really effective. However when my free trial ran out, i was disgusted at the price. Would be alot better if it were half the price it is now.

SuppliedByGh
Storbritannien
2 månader användning av appen
TIDIO LLC svarade 24 november 2020

We appreciate your feedback very much!
Our prices are based directly on the cost of sustaining our work and servers needed to keep the quality of our service very high. We want to ensure that clients get the best product.
Please note that the premium features are just an option for when our clients feel like they need an upgrade. The free plan has all the necessary essentials :)

14 februari 2020

Ho installato questa App da poco tempo e spero che si tire di attenzioni di mio clienti e aumentare la vendita. Con app fine ora tutto bene e facile installare e funzione bene. Grazie

bazarbizar.eu
Italien
2 dagar användning av appen
4 mars 2016

I just loaded and like what I have experienced thus far. Support has been very thorough. Like the lay out and design.

The Flower Market
USA
Ungefär 2 månader användning av appen
31 augusti 2016

Love this app. i would definitely recommend this to a friend.

Justdostyle
USA
2 dagar användning av appen
1 september 2016

This is the perfect Live Chat app I had been looking. The fact that there is a mobile app is just brilliant. We can respond quickly and easily to our customers and visitors. The support is also really great. Matt was really quick with his responses for my queries. Love it!

Teezindia
Indien
2 dagar användning av appen
30 augusti 2021

Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.

EVITA PERONI OFFICIAL
Kina
Ungefär 2 månader användning av appen
TIDIO LLC svarade 30 augusti 2021

Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at jan@tidio.net.