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The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same.
Sometimes their team takes over a week to respond.
I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this.
Olek - Head of Customer Service
It's easy to use, has a beautiful structure and cross-platform integrations! I recommend!
Es realmente útil, lo tengo conectado también a Facebook e Instagram y funciona bastante bien, me preocupaba un poco que tuviera idioma Inglés como predeterminado ya que mi tienda está completamente en español, pero hasta ahora no he tenido problemas
Awesome support and a great tool. You can choose from many bots and functions that make your store better.
this app is the greatest support app i have ever used. thanks Tidio. great app!
So far so good. Support is great. They get back to you right away.
Thank you for the review, it means a lot to us. We always strive to give our best to help our clients and I’m glad that you are satisfied with our support!
I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.
We appreciate your feedback and are delighted to know you enjoyed Tidio so far!
Top App!
Thank you, we appreciate your review!
Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.
Efficient and effective. This service was very helpful and got me the answer I needed right away! Great job.
Thanks so much for sharing your experience with us. We are glad to hear you like using Tidio and you know you can always count on us to help!