Tidio Live Chat & AI Chatbots , 1,853 条评论
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The customer support is amazing, especially Carlos! The app is also great. Very proffesional!
Great app to be included on the store and has gotten me a few extra sales in short time I have been using it
Their layout for live chat is very good and colorful I am going to keep using it for my website =)
Thank you for the review. We're so happy to hear you like Tidio appearance and you want to continue using it, it made our day!
Great App plus fast Customer Service, every store should have this even when you're doing retail, dropshipping, or wholesale!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
So far, so good!
Thank you for your kind review!
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
great support and the possibilities within Tidio are very good. I am stunned what their bots are managing to do so far. Future will be even brighter!
Thank you so much for taking the time to review us, we are so grateful for your kind words!
Very easy to use
Thank you for the review, we're glad you are satisfied with Tidio :)