配图图库
客户体验平台，提供实时聊天、Lyro AI聊天机器人、工单系统等功能
Tidio是一个客户体验平台，使在线商店能够提供卓越的客户服务，并将被动访客转化为活跃买家。它拥有现成的销售和支持聊天机器人，可以增加收入，并立即回答客户最常见的问题。将所有客户消息集中管理，使Tidio成为一个简单但强大的帮助台解决方案。借助专门的Shopify功能，它更加高效！
- 通过实时聊天与访客交谈——快速解决问题并主动销售
- 与我们的Lyro AI机器人一起工作，自动解决客户问题
- 在聊天中预览购物车、查看订单历史并推荐产品
- 几秒钟内将Tidio添加到您的Shopify商店——只需点击添加应用
- 通过简单的工单系统管理和解决客户请求
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
语言
英语， 德语， 法语， 意大利语， 葡萄牙语（巴西），以及 西班牙语
这款应用未翻译成简体中文
适配以下产品：
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
定价
Free
免费
- 实时聊天 - 与50个用户对话
- 流程：每月最多100个访客
- 工单系统
- 移动应用
- 社交媒体集成
Customer Service
$29 /月
或 $290/年（可节省 17%）
100次对话$29，250 - 1000次对话$59
- 所有免费计划功能
- 分析
- 实时访客列表
- 营业时间
- Tidio AI回复助手
- 实时聊天支持（24/5）
7 天免费试用
Flows
$29 /月
或 $290/年（可节省 17%）
最多可达4万访客。随着增长升级。
- 所有免费计划功能
- 自动化分析
- 聊天机器人模板
- 可视化聊天机器人构建器
- 无Tidio品牌（附加功能）
- 实时聊天支持（24/5）
7 天免费试用
Lyro AI Chatbot
$39 /月
或 $390/年（可节省 17%）
最多可达200次Lyro对话。随着增长升级。
- 所有免费计划功能
- 网站抓取器
- Lyro任务
- 原生Shopify操作
- 无Tidio品牌（附加功能）
- 实时聊天支持（24/5）
7 天免费试用
评论 (1,929)
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
I have consistently encountered issues with the system:
If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.
Spell check and grammar check do not work.
Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.
If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.
The AI chat does not always provide the correct answers.
I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
支持
应用支持由 TIDIO LLC 提供。
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