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Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris
There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that
Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!
I used this app to help me serve customers more quickly. I really like how it meets the needs of care.
Thank you so much for the kind words! :)
Simply the best! They could do some improvements on the UX, for instance some functions are kind of 'hidden' and not intuitive to find (eg to disable on certain pages you have to find the appearance section and make advanced rules - although this is something everybody should use, because on cart pages the chat icon is over the total price).
However, they are the best! Their customer live chat is available in seconds and the UI of the chat itself is awesome!
Thank you so much for the review and thoughtful idea for improvement!
We are very thankful for all the input. If you have any ideas, you can directly reach me at jan@tidio.net :)
Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.
Thank you so much for your feedback and sorry about the inconvenience! I'll make sure to pass your comment on to the relevant team at Tidio, so that we can improve the Operating Hours feature. :)
Very nice app! I can get full control for my facebook page message, and email, and live chat in 1 place! Thank you Tidio!
with Tidio, i am able to install chat live for my shop and on my iPhone as well, thank you, this is what i am looking for.
This app has generated so many email leads for me through the automated chat bot offering discount code and it's only been a few hours. Amazing. Thanks guys
Just installed the app and tested it out. Works great and performs well .. and it's FREE! Great support to, had a question, sent it via Chat and someone responded within seconds. Very happy... can't wait to start chatting!
Free app that has alot of good uses!! I am very happy so far - I just installed yesterday but it has been going very well!
Thank you fr the review! We hope that our app helps you grow your business further!