Tidio Live Chat & AI Chatbots , 1,851 条评论

Great support team! Fast & clear instruction to solve my problem when I accidentally install the app in a wrong way.

1 week in and so far no complaints. Easy to use and easy to install. I generally write brief notes and emails so I am mentioning this so I get to your 100 characters ask for this review ;)

I love Tidio. It's simple, it works, Great Customer Support. It also forwards to my email platform when I'm not available. Highly recommended.

Excellent app with free plan is very very nice, I want to advise all website owner use this application to help your customers and give him a professional services. Thanks Tidio, thanks for agent

It is a very user friendly app especially for new beginners. There are templates that allow guide and allow us to install the bot with a click. The online consultants are very helpful and prompt to assist. I am quite certain they are humans :)! I like many features such as being notified when there are visitors and I could see the replies from the visitors as well. It saves much time and effort on my end as a store owner.

OMG! I love this app!! So easy to install and set up. It is a fantastic way to answer customer questions very fast and give them the confidence to order from us.
Rebecca
Beck Gift

Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went back on their own word, finally admitted they released an update. Updates in our opinion should be made to improve the customer experience. However, the update has caused nothing but problems and is not working reliably at all. Their team showed little enthusiasm to help. Conversations between chat bots and customers are no longer visible / accessible meaning you are using a feature without knowing or having any control over whether it works or not. Very poor experience

Just installed it, so haven't got to use it yet. will write a second review once I've seen how it works

First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).

Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......