Tidio Live Chat & AI Chatbots

Awesome Idea! This app actually is pretty well done and out of all the apps we tested actually appears to perform well and seems very well made and professional. The issue is that it’s pricing is confusing and excessive. They advertised one price(which has since been removed thankfully), and then once you had the app installed you could no longer find that price only higher pricing. The pricing structure itself is somewhat confusing from inside the app. Your not really sure how to upgrade, and what exactly your getting or even paying. While the app itself seems very professional the pricing setup seems almost “scammy”. Also pricing is somewhat unreasonable as others have also stated. It doesn’t scale very realistically with a normal store. If the pricing was more reasonable, clear, and realistic this app would be a winner. Just provide reasonable pricing that doesn’t take advantage or gouge the users, realize that most Shopify users are getting nickeled and dimed to death with app addons just to make their stores function The way they should. If only there was an app that performed well, had good service and scaled reasonably with your stores success, actual tangible increase because of that app, wow now that would be something unfortunately it just doesn’t exist that we’ve found. If we are paying for something extra there should be accountability for that app to perform. As it sits now this app is decent in function but the pricing is completely unrealistic for what you actually get.

Really helped to convert more ! totally recommend for new stores or now based stores trying to get their client's trust

The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!

This is an awesome app that has basic chat features even on the free plan!

This is a great program, which offered us immediate assistance with our website setup and helped us gain & keep new customers. Highly recommend it, and if you don't believe it... TRY it for free!

Very disappointed in the latest update. iOS users are unable to stay logged into the chat or network communication issues. Switching to a new live chat application.

I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

I was happy to receive my first customer message through Tidio that led to a $220 sale. Thank you.

very accurate and intelligent