Tidio Live Chat & AI Chatbots , 1,744 条评论
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It works how it should, and the service is great.
Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!
I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this
Hello there.
We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns.
Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up.
We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless.
Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have.
Thank you for your patience cooperation.
I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.
We appreciate your feedback and are delighted to know you enjoyed Tidio so far!
We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.
1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status.
2) Sorting the monitor list is not an option.
3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its price.
Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to support@tidio.net with the details of your Tidio account, so we can look into the issues in order to provide a resolution? Customer satisfaction is our main priority and we will do all we can to help you here.
Chris - Tidio
Best chatbot I have used. For someone who is unemployed, this has helped me a lot.
Good chat app that needs a lot of refining done. Some issues I had are below
-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account
I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.
We are so glad that you chose Tidio again! We will do our best to provide a great experience for you.
Excellent app works seamlessly easy set up zero maintenance
Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.
great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too
Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.