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Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ...
Hi, I'm so sorry to see your review. Especially that a few of my colleagues really tried their best to help. I'll reach out via email to hear more from you and hopefully find ...
The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!
We're sorry -- in response to the globally imposed sanctions, Tidio is suspending all operations in the sanctioned countries. Since your account has been identified as ...
Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed.
Hi Alberto. Thank you for taking the time and sharing your thoughts, and also sorry to hear about the disappointment. The Native Shopify Integration features have grown over ...
Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went ...
Thank you so much for the kind review. I will forward your kind words to Martin.
The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!
On the free basic plan while we do offer unlimited chats, we offer 100 triggers of Chatbots per month, we have it listed on our pricing page which you can find here: https:// ...
Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.
I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed ...
Storeowners beware!
I seriously don't know how Tidio have so many good reviews, our experience is that it worked poorly and customer care was non-existent until we really kicked up a fuss, only then did they react as they should have in the first instance.
Our issues with Tidio resolve around receiving the sound notifications when a customer has submitted a chat (or a new message) only about half ...
Dear customer, I'm really sorry to see your opinion, and I must respectfully disagree.
The number of good reviews we have received so far is based on our constant work to ...
I wish i could give it a 5 star.. we have no ideal when customers are needing assistance.. they are leaving messages that are no where to be find on email or app. How do we interact with customers.. there must beca different version everyone is using. I linked messager to see their concern but nothing is coming through.
It’s absolutely terrible. When the app opens it tells you to login with no option to create an account. And once you are able to create an account by way of your web browser, then it does not do anything to help you set it up. I think this app is a scam.
Hi there.
We sincerely appreciate your feedback. We're sorry that you had a negative experience with us. Our Team member has already contacted you through the email, we will ...
一点都不好用
Thank you for the review. I'm sorry you had a negative experience with Tidio. Please reach out to us at support@tidio.net, we will do our best to assist you with your case ...