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It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed
Thank you for sharing your feedback. Our Customer Satisfaction Specialist has contacted you to learn more about your concerns with our pricing, we're really sorry!
8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund.
Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a ...
The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the ...
Hi there, our whole team is really sorry to see this review. We've reached out to you already and will do our best to find a solution that works for you.
This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged ...
We're so sorry to see your review. We can help you fix the issue by resetting the account. It seems that you got stuck in the starting tour of a new account when reconnecting ...
This seems like a fantastic app and I was very happy to install it, but in reality, it can be a bit complicated and challenging to set up just right. Once all is said and done, to have a reasonable version of this app working you will spend $30 per month... for functionality that doesn't provide a whole lot more than a basic chat app will (other than the automation) but those aren't really that ...
Hi, Olek here from the Support team. Thank you for your thoughtful and honest review. I reached out to you via email with a follow-up question.
support staff was unprofessional and did not help when it came to placements. Best to find a different chat bot.
I'm really sorry to see your review and that we didn't help you over the chat. I've sent you an email - I hope I'll be able to help you there. Olek
I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after ...
I'm so sorry to see your review. I reached out to you via email with additional help.
Interface is pretty nice and seems to be a good app.
But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.
And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that
Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.
Great idea, doesn't work on mobile well. They have a few more things to fix, maybe instant sms messages sent to the phone of shop owners because when you see the message and click the notification to go to the app the message doesn't show up instantly.