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The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.
Hi there! Thank you for taking the time and leaving your feedback, and apologies for the misunderstanding. We appreciate it and we will do our best to improve Tidio in the future, so that it can become a 5 star app for you :) Let us know if you need any further assistance. Chris
Not working, can't see any active users outside my local network even if I have purchased the pro version. Very unhappy.
Follow up: the developer contact us for the issue. Although the piece of software is not working for now but the customer support is excellent.
Hi there, thank you for the review. We would like to get more details on it -- could you please reach out to us at support@tidio.net? Our Support Team will do their best to assist you and sort out any issue you may have. Thank you!
Hi there and thank you for your rating. If there's anything we can do to improve your experience with Tidio, or if you are facing any trouble with the app, please let us know via our live chat on Tidio.com, or through email at support@tidio.net. We're more than happy to assist!
Thank you for your review. Our Team member has reached out to you via email, so we can assist you and provide support regarding any issue you might have experienced.