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We are using Tidio so that we can reply to any queries that customers may have in real time. That's what we wanted, that's what it does! We're finding that this is really popular and encourages sales by meeting any doubts customers might have. It was really easy to set up and is very flexible to configure so that it complements our website design very attractively. The dashboard interface is very intuitive to use. There seems to lots of other useful features to explore so we're minded to do that, as its all been good so far.
Thank you so much for the thoughtful 5star review! :)
i used this app and it was just perfect, it helped a lot with reaching customers and the design was great and responsive, highly recommended, dont miss it
Thank you so much for your opinion and 5 stars! :)
Really simple and effective chat system. We use the free edition for live chat only and it is perfect for our needs. We have previously tested the auto chat bot system to prompt users to sign up for the mailing list and similar and it's really effective, though too expensive for our small budget sadly. Highly recommended anyway.
Thank you so much for your review and the 5 stars! We are glad that you enjoy our free features
I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.
Thank you so much for such a thoughtful review! We really appreciate all the kind words and praises and are happy that you enjoy our features. Just to clarify, the chatbots are not a premium feature in itself, but their usage limitation is expandable only with a premium plan.
Works perfectly! Such a great way to interact with customers seamlessly on our Shopify page.
OLPRO
www.olpro.co.uk
Dont listen to the last guy, Tidio has a great support team around the clock. A great service and product all round! Their chatbot is one of the most intuitive we have used by far and will continue to use them for future projects. - EagleAVRental.com
I downloaded Tidio at the recommendation of a friend to use its chat bot services. I have also used the marketing campaign service and find it to be a very easy app to use, very professional and clean looking too. I especially want to give a shout out to their customer service, which is TOP NOTCH! Their agents are very quick to respond and knowledgeable about the app. Really, really appreciate all their help. Highly recommend Tidio to any small (or big) business looking to play around with a these sorts of features on their website.
We are very happy that you enjoy Tidio!
Thank you so much for the encouraging words :)
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
worth the price, does everything i need and fast, there are other chatbots out for less money or free but you have to configure so much, and in the end time is money so tido is perfect.
Thank you for your great feedback. Glad to hear you find our chatbot solution easy to configure!
Just installed.
Feel great so far, and the customer support is nice