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It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative.
Edit:
Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1.
When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).
Update 2025-07-18:
Not necessary anymore to export chats, which seems surprisingly possible now.
I will never work with TIDIO LLC anymore in the future.
Update 2025-07-21:
Since when is it available in the plus plan?
Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software.
On the other hand, the bulk export of the conversations is available within the Plus Plan. We reached out to you via email to discuss the request further.
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.
Thank you,
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
Nice App. Very great support. Thanks to the team.
it is great
Thank you very much for your review!
L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.
Thank you for the feedback, we appreciate it!:)
Miguel was awesome and super helpful.
Thank you for your review - we aim to provide the best support possible!
Amazing app and functionalities. It has a lot of features in one. You only need this app for everything
Thank you for your amazing feedback!
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!
every store needs a chat function and this one is great with good support
Hello there, this review made our day!