• 89% 的评分是 5 星
  • 6% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星

Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!

使用应用的时长: 大约1小时
TIDIO LLC已回复 2023年5月31日

Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!


So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.

Get Scout
使用应用的时长: 15分钟
TIDIO LLC已回复 2023年5月31日

Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!


- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える(お客様の言葉が足りないときに、商品ページを見ると分かりやすい)
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう(試してはいない)
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる

- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ(お客様がびっくりしそう)
- スマホのTidioアプリの通知が弱い(自分でアプリを開くまでバッジが表示されず、メッセージに気づかない)



to blossom
使用应用的时长: 接近3年

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
使用应用的时长: 大约1个月
TIDIO LLC已回复 2023年1月31日

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris


A good chat app with helpful and friendly support. There is room for improvement but it is good value for money

The Wool Company
使用应用的时长: 大约4年
TIDIO LLC已回复 2022年11月4日

Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris



使用应用的时长: 大约1个月
TIDIO LLC已回复 2022年9月16日

Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris


1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores.
2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good.
3. this item is well received!

使用应用的时长: 8个月
TIDIO LLC已回复 2022年6月21日

Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)


I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
使用应用的时长: 20天
TIDIO LLC已回复 2022年6月14日

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio


Tidio has help my site become more relevant and made it so much easier to deal with customer issues as soon as they come up

使用应用的时长: 7天
TIDIO LLC已回复 2022年4月14日

Hi there! Thank you very much for your review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. If there's anything that is unclear, please let us know and we will be happy to provide necessary guidance, so that we can become a 5 star app for you :)


Great! Easy to set up. Can provide more on-brand messaging to work with store theme for product roadmap.

Birthing In New .Earth
使用应用的时长: 大约2个月
TIDIO LLC已回复 2022年3月18日

Thank you for your review! We will discuss your feedback with our product team and hopefully become a five-star app for your needs! :)